​Returns & Exchanges

We accept returns and exchanges within 30 days of the purchase date. To be eligible, items must be:

• Unused and in their original condition

• Clean and free from pet hair, dirt, or damage

• In the original packaging with all tags attached

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We reserve the right to refuse a return if the item does not meet these conditions.

How to Exchange an Item

If you select the wrong size please don't worry. Our exchange policy allows for free shipping for one replacement. To initiate an exchange, please follow these steps:

1. Contact our customer service team at hello@delphidog.com with your order number and reason for exchange.

2. We will provide you with an exchange authorisation and instructions on how to send your item back.

3. Pack your item securely and return it to the provided address. The shipping costs are your responsibility. We recommend you obtain proof of postage for your exchange item.

4. Once we receive and inspect your item, we will post a replacement item within 7 business days, with no additional shipping charge.

How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at hello@delphidog.com with your order number and reason for return.

2. We will provide you with a return authorisation and instructions on how to send your item back.

3. Pack your item securely and return it to the provided address. The shipping costs are your responsibility. We recommend you obtain proof of postage for your returned item.

4. Once we receive and inspect your return, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

Faulty or Incorrect Items

If you have received a faulty or incorrect item, please contact us immediately at hello@delphidog.com with your order number and details of the issue. 

Refunds

• Refunds are issued to the original payment method used at checkout.

• Shipping costs are non-refundable unless the return is due to an error on our part.

• Please allow up to 10 business days for the refund to appear in your account.

Exclusions​

• Items purchased from third-party retailers must be returned to the original place of purchase and are subject to their return policies.

Need Help?

If you have any questions about our returns policy, please reach out to us at hello@delphidog.com – we’re happy to help!