Last Updated: 10th March 2025

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Welcome to Delphi Dog Ltd ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.delphidog.com (the "Site") and purchase our products. This policy applies only to customers within the United Kingdom.

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1. Information We Collect 

 

When you visit our Site and make a purchase, we may collect the following personal information:

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• Identity Data: Name, title, and contact details (email, phone number, address).

• Transaction Data: Details of purchases made, including payment details (processed securely by third-party payment providers).

• Technical Data: IP address, browser type, device information, and browsing behaviour on our Site.

• Marketing Preferences: Your preferences in receiving marketing communications from us.

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We do not collect or store any sensitive personal data.

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2. How We Use Your Information

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We use your information to:

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• Process and fulfill your orders, including delivery and customer support.

• Manage your account and respond to inquiries.

• Improve our Site and personalise your shopping experience.

• Comply with legal and regulatory requirements.

• Send you marketing communications if you have opted in (you may opt out at any time).

 

3. Sharing Your Information

 

We do not sell or rent your personal data to third parties. However, we may share your data with:

 

• Service Providers: Payment processors, delivery companies, and IT support providers.

• Legal Authorities: If required by law or to protect our legal rights.

• Business Transfers: In the event of a sale, merger, or acquisition.

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All third-party service providers are required to comply with data protection laws and use your data solely for the specified purposes.

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4. Data Security

 

We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

 

5. Data Retention

 

We retain your personal information only as long as necessary to fulfill our obligations, including for legal, tax, and accounting purposes. After this period, your data will be securely deleted.

 

6. Your Rights

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As a UK resident, you have the following rights regarding your personal data:

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• The right to access and obtain a copy of your data.

• The right to request correction of inaccurate or incomplete data.

• The right to request deletion of your data (where legally applicable).

• The right to object to processing for direct marketing purposes.

• The right to request data portability to another service provider.

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To exercise your rights, please contact us at hello@delphidog.com.

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7. Cookies

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Our Site uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

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8. Third-Party Links

 

Our Site may contain links to external websites. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies before providing any personal data.

 

9. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please review this policy periodically to stay informed.

 

10. Contact Us

 

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

 

Delphi Dog Ltd, hello@delphidog.com

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By using our Site and services, you agree to the terms outlined in this Privacy Policy.